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Our office hours are 8 am to 5 pm PST Monday through Friday (except holidays).

We are in the Pacific Time Zone which means we are the same time as Seattle and Los Angeles. We are 3 hours behind New York time. Click here to see our current time.

 
 



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Use this form to contact our Support dept.

Click here to submit sales questions.

Support Forum
Try our support forum. Communicate with the software developer and other users about NetScanTools Pro, ipPulse and the other products. Use this form for private support communications.

Registered NetScanTools Pro users: Click here for a special NetScanTools Pro Support Form.

Your Name:

Your Email Address: (You must enter a real email address if you want a response from us.)

Select Product

Version Number: (1.60, 5.10, 3.3, 9.4 etc)

Serial Number (if a purchased product):

What operating system are you running this program on?

    Windows Vista
    Windows Server 2003 SP 1
    Windows Server 2003
    Windows XP Professional SP2
    Windows XP Professional SP1 or earlier
    Windows XP Home SP2
    Windows XP Home SP1 or earlier
    Windows 2000 Server
    Windows 2000 Professional
    Windows NT 4 Server*
    Windows NT 4 Workstation*
    Windows ME (Millenium Edition)*
    Windows 98 SE (Second Edition)*
    Windows 98*
    Windows 95 OSR2.5*
    Windows 95 OSR2*
    Windows 95 pre-OSR2*
    Other

*These operating systems are not supported.

Operating system login account privileges (administrator, power user, etc):

Please Enter Your Support Message (Please be as descriptive as possible, include all steps you went through to see the problem. If a bug is reproducible, please provide all setup settings as applicable and anything else that would help us reproduce the problem--remember: we cannot fix what we cannot duplicate on our machines.):

We normally will email you a response within one business day or less of your submission. If you DO NOT receive a response after the next business day, please check your SPAM filter quarantine folder for email from netscantools.com. We have found that our email messages are often misdirected by spam filtering software.

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