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  Office Hours and Time Zone Information

Our office hours are 8 am to 5 pm PST Monday through Friday (except holidays).

We are in the Pacific Time Zone which means we are the same time as Seattle and Los Angeles. We are 3 hours behind New York time. Click here to see our current time.

 
 



(Privacy Policy)

This form is for Registered NetScanTools Pro users ONLY. Click here to request support for other products.

Submit your NetScanTools Pro Support questions. Sales questions should be submitted on this separate form. Other Support issues should be submitted on this form.

Your Name:

Your Email Address: (You must enter a real email address if you want a response from us. No email address, no response!)

NetScanTools Pro Version: (2000-2003, see About tab or on 2004+, the Program Info/About NetScanTools Pro window). Examples: 10.55, 9.4, 2003sp4, 2001R1sp2, 2000R1sp5

Serial Number (See About tab or Program Info/About NetScanTools Pro window):
You must provide a valid serial number to get support.

What operating system are you running NetScanTools Pro on?

    Windows Vista 64 Bit
    Windows Vista 32 Bit
    Windows Server 2008
    Windows Server 2003 SP 2
    Windows Server 2003 SP 1
    Windows Server 2003
    Windows XP Professional SP2
    Windows XP Professional SP1 or earlier
    Windows XP Home SP2
    Windows XP Home SP1 or earlier
    Windows 2000 Server
    Windows 2000 Professional
    Windows NT 4 Server*
    Windows NT 4 Workstation*
    Windows ME (Millenium Edition)*
    Windows 98 SE (Second Edition)*
    Windows 98*
    Windows 95 OSR2.5*
    Windows 95 OSR2*
    Windows 95 pre-OSR2*
    Other

*These operating systems are not supported---we do not have test systems for these operating systems any longer.

Operating system login account privileges (administrator, power user, etc):

Please Enter Your Support Message (Please be as descriptive as possible, include all steps you went through to see the problem. If a bug is reproducible, please provide all setup settings as applicable and anything else that would help us reproduce the problem--remember: we cannot fix what we cannot duplicate on our machines.):

We normally will email a response within one business day or less of your submission. If you DO NOT receive a response after the next business day, please check your SPAM filter quarantine folder for email from netscantools.com. We have found that our email messages are often misdirected by spam filtering software.

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Please be as descriptive as possible in your email, and please mention the product you are discussing.

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