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Did you
know...
That version 10 includes
one year of maintenance? |
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NetScanTools Pro Maintenance
Plan Information and FAQs
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Last Review: January 1, 2010
Background
A new or upgrade license purchase of NetScanTools Pro 10 includes one year
software maintenance in the purchase price**. You must register to
gain access to the benefits of the maintenance plan. Your maintenance
plan begins on the date you receive the software. There there
have been seven (7) releases in 2009, six (6) releases in 2008, six (6) releases
in 2007 and five (5) releases in 2006 -- these releases were available to
persons with an active 10.x maintenance plan.
What you get as part of the Maintenance
Plan
- All releases,
both major and minor, by download from our site during the
one year term. You are responsible to check to see if an
upgrade is available by going to Online/Check for New
Version from within the program. The program has the ability
to remind you to check for a new version. You may choose to
'opt-in' to a email release notification list that we
maintain when you register.
- Technical
Support by phone or email. Support
request form is here.
- Download of the current version
available from our secure site accessed from within the program.
(CD/Download Installed Version purchasers only)
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Replacement of CD/Download
Installed Version
installation file in the event you did not make a backup of
the original. This is limited to one replacement per
duration of the plan. We encourage backups of the
installation file.
-
USB Version: assistance in transferring the software
from the original USB drive to a replacement drive if
necessary.
Pricing
- Initial Cost: Included with purchase
cost of version 10.x.
- Renewal Cost: see chart below
and 'How to Renew' after the chart.
Do you own both an installed
and USB version? Please see
Special Circumstances paragraph below this chart.
Renewal Fee Chart
Pricing is shown in this chart. The 'X days late' below is based on your current plan
expiration date. You can find your expiration date by going to
the NetScanTools Pro Online left panel group, then clicking on the
Check for New Version. You can input your
registration number in the web page form and retrieve your
expiration date from us.
If you are unsure which link below to
select, please contact us.
Special Circumstances - USB Version
together with Installed Version.
If you own both an Installed Version and a USB
Version that expire on the same date AND you are the
registered user of both, your NORMAL renewal cost for both
plans is $100 total. If your plans expire on different dates
and you want them to expire on the same date, we can prorate so
that they expire simultaneously. Please contact us
for more information by email or by phone at (360) 683-9888.
How To Renew Your Plan
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Renew online using a
credit card through our
authorized reseller by clicking
on the correct reseller link in the Renewal Fee Chart above.
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By Telephone using a credit
card (US/Canada): please call (360) 683-9888 or toll-free (866) 882-3389
(US/Canada only) during our office hours of 8am-4pm Monday through
Friday (Pacific Time GMT-8) except US holidays. We accept Visa/Mastercard/American
Express/Discover.
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Purchase
Orders
(US/Canada only).
Please see this page for
information about purchase orders. Please include your CDKEY/Serial
number and your current email address on the purchase order.
You can find it by starting NetScanTools Pro and going to Program
Info, then selecting About NetScanTools Pro.
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European Union EU members
may also contact Extralan in
UK for renewal or order online using the links in the chart.
Terms and Conditions
- You must register to activate the Maintenance
Plan.
- One year (365 days) plan term commences
from the date of purchase. For users who obtained the software
from a class or seminar, the date of the class or seminar is used. For multiple license
purchases, the date of purchase is used for all copies. For CDROM
purchases made through resellers who stock our product, the
date of registration or date of delivery is used, whichever
is earlier.
- We are not responsible for the end-user's
inability to download updates due to network congestion or
end-user's network security issues or blocking by the
end-user's network access provider. We will make every
effort at providing an alternate download location if
necessary.
- If you legally transfer the software to a
third party, you relinquish all rights to the maintenance plan.
You must notify us so that the third party can have their plan
activated properly.
- If you are found in violation of the end
user license agreement (EULA), your maintenance plan rights
are terminated.
- We reserve the right to prorate plan
duration if the wrong renewal option is purchased online.
- We reserve the right to alter these terms
and conditions at any time.
- Not applicable to any version earlier
than v10.
FAQs
Does NetScanTools Pro 10 stop working at the
end of the one year Maintenance Plan?
No, you can continue to use the program without
restriction beyond the expiration of the Maintenance Plan. If you
choose not to renew, you will not have access to updated whois,
IP to country, ethernet device or any new
or updated tools.
How will I be reminded to renew my Maintenance
Plan?
One of the items we send back to you as part of
the registration email is the encoded expiration date. NetScanTools
Pro 10 uses this number to remind you to renew starting 21 days
prior to your expiration date. You can turn off the reminder on
the Tools/Set Preferences window.
How do I turn off the maintenance plan reminder
message in NetScanTools Pro 10?
You can turn off the reminder on the Tools/Set
Preferences window.
How much will the Maintenance Plan renewal
cost?
Please see the Renewal Fee Chart above.
Can I renew online?
Yes, please see the Renewal Fee Chart above
to renew online through our reseller.
Can I renew by phone or purchase order?
Yes, please call (360) 683-9888 or toll-free (866)
882-3389 (US/Canada only) during our office hours of 8am-4pm Monday
through Friday (Pacific Time GMT-8) except US holidays. We accept
Visa/Mastercard/American Express/Discover. European Union EU members
may also contact Extralan in
UK.
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NetScanTools
Pro CD


When you order NetScanTools Pro
on CDROM you receive the CD and a soft plastic case.
Return and
Exchange Policy

Our policy is here.
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