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Did you
know...
That version 10 includes
one year of maintenance? |
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NetScanTools Pro Maintenance
Plan Information and FAQs
Background
A new or upgrade license purchase of NetScanTools Pro 10 includes one year
software maintenance in the purchase price**. You must register to
gain access to the benefits of the maintenance plan. Your maintenance
plan begins at the date of purchase. There were six (6) releases
in 2007 and five (5) releases in 2006 -- these were available to
persons with an active 10.x maintenance plan.
**Techmentor
SF 2008 Ultimate USB Security Stick does not include a
maintenance plan.
What you get as part of the Maintenance
Plan
- All releases,
both major and minor by download from our site during the one
year term (releases in 2007 = 6, 2006 = 5). You are responsible to check to see if an upgrade
is available by going to Online/Check for New Version from within
the program. The program has the ability to remind you to check
for a new version. You may choose to 'opt-in' to a email
release notification list that we maintain.
- Technical
Support by phone or email. Support
request form is here.
- CD/Full
Download Version: Full download of the current version
available from our secure site from within the program.
-
Replacement of CD/Full Download installation file in the
event you did not make a backup of the original. This is
limited to one replacement per duration of the plan. We
encourage backups of the installation file.
-
USB
Version: assistance in transferring the software from the
original USB drive to a replacement drive if necessary.
Pricing
- Initial Cost: Included with purchase
cost of version 10.x.
- Renewal Cost: see chart below
and 'How to Renew' after the chart.
Do you own both an installed
and USB version? Please see Special Circumstances paragraph
below this chart.
Renewal Fee Chart.
The 'days late' below is based on your current plan
expiration date. You can find that date by going to Program
Info left panel group, then clicking on the About
NetScanTools Pro icon. If you are unsure which link to
select, please contact us.
Links in chart above go to the reseller:
European Union EU members
may also contact Extralan in
UK for renewal.
Special Circumstances - USB Version
together with Installed Version.
If you own both an Installed Version and a USB Version that
expire on the same date AND you are the registered user of
both, your NORMAL renewal cost for both plans is $100 total. If
your plans expire on different dates and you want them to
expire on the same date, we can provide special pricing so
that they expire simultaneously. Please contact us
for more information by email or by phone at (360) 683-9888.
How to renew:
-
Renew online through an
authorized reseller by clicking
on the correct link in the chart above. Note:
we reserve the right to adjust your plan period if you
select the incorrect renewal link.
-
By Telephone using a credit
card (US/Canada): please call (360) 683-9888 or toll-free (866) 882-3389
(US/Canada only) during our office hours of 8am-4pm Monday through
Friday (Pacific Time GMT-8) except US holidays. We accept Visa/Mastercard/American
Express/Discover.
-
Purchase orders are accepted
(US/Canada).
Please see this page for
information about purchase orders. Please include your CDKEY/Serial
number and your current email address on the purchase order.
You can find it by starting NetScanTools Pro and going to Program
Info, then selecting About NetScanTools Pro.
Terms and Conditions
- You must register to activate the Maintenance
Plan.
- One year (365 days) plan term commences from
the date of purchase. For CDROM purchases made through resellers
who stock our product, the date of registration or date of delivery
is used, whichever is earlier. For users who obtained the software
from a class, the date of the class is used. For multiple license
purchases, the date of purchase is used for all copies.
- If you legally transfer the software to a
third party, you relinquish all rights to the maintenance plan.
You must notify us so that the third party can have their plan
activated properly.
- If you are found in violation of the end
user license agreement (EULA), your maintenance plan rights
are terminated.
- We reserve the right to alter these terms
and conditions at any time.
- Not applicable to any version earlier
than v10.
FAQs
Does NetScanTools Pro 10 stop working at the
end of the one year Maintenance Plan?
No, you can continue to use the program without
restriction beyond the expiration of the Maintenance Plan. If you
choose not to renew, you will not have access to updated whois,
IP to country, ethernet device or Services databases or updated
features.
How will I be reminded to renew my Maintenance
Plan?
One of the items we send back to you as part of
the registration email is the encoded expiration date. NetScanTools
Pro 10 uses this number to remind you to renew starting 21 days
prior to your expiration date. You can turn off the reminder on
the Tools/Set Preferences window.
How do I turn off the maintenance plan reminder
message in NetScanTools Pro 10?
You can turn off the reminder on the Tools/Set
Preferences window.
How much will the Maintenance Plan renewal
cost?
Please see the Renewal Fee Chart above.
Can I renew online?
Yes, please see the Renewal Fee Chart above.
Can I renew by phone or purchase order?
Yes, please call (360) 683-9888 or toll-free (866)
882-3389 (US/Canada only) during our office hours of 8am-4pm Monday
through Friday (Pacific Time GMT-8) except US holidays. We accept
Visa/Mastercard/American Express/Discover. European Union EU members
may also contact Extralan in
UK.
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NetScanTools
Pro CD


When you order NetScanTools Pro
on CDROM you receive the CD and a soft plastic case.
Return and
Exchange Policy

Our policy is here.
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