Background
A new or upgrade license purchase of NetScanTools Pro 10 includes one year software maintenance in the purchase price**. You must register to gain access to the benefits of the maintenance plan. Your maintenance plan begins at the date of purchase. There were six (6) releases in 2007 and five (5) releases in 2006 -- these were available to persons with an active 10.x maintenance plan.

**Techmentor SF 2008 Ultimate USB Security Stick does not include a maintenance plan.

What you get as part of the Maintenance Plan

• All releases, both major and minor by download from our site during the one year term (releases in 2007 = 6, 2006 = 5). You are responsible to check to see if an upgrade is available by going to Online/Check for New Version from within the program. The program has the ability to remind you to check for a new version. You may choose to 'opt-in' to a email release notification list that we maintain.
• Technical Support by phone or email. Support request form is here.
• CD/Full Download Version: Full download of the current version available from our secure site from within the program.
• Replacement of CD/Full Download installation file in the event you did not make a backup of the original. This is limited to one replacement per duration of the plan. We encourage backups of the installation file.
• USB Version: assistance in transferring the software from the original USB drive to a replacement drive if necessary.

Pricing

• Initial Cost: Included with purchase cost of version 10.x.
• Renewal Cost: see chart below and 'How to Renew' after the chart.

  Do you own both an installed and USB version? Please see Special Circumstances paragraph below this chart.

  Renewal Fee Chart.
  The 'days late' below is based on your current plan expiration date. You can find that date by going to Program Info left panel group, then clicking on the About NetScanTools Pro icon. If you are unsure which link to select, please contact us.

  Normal renewal	$75 (order online here)
  over 30 days late	$100 (order online here)
  over 180 days (6 months) late	$150 - full upgrade fee (order online here)

  Links in chart above go to the reseller:

  European Union EU members may also contact Extralan in UK for renewal.

  Special Circumstances - USB Version together with Installed Version. If you own both an Installed Version and a USB Version that expire on the same date AND you are the registered user of both, your NORMAL renewal cost for both plans is $100 total. If your plans expire on different dates and you want them to expire on the same date, we can provide special pricing so that they expire simultaneously. Please contact us for more information by email or by phone at (360) 683-9888.

How to renew:

• Renew online through an authorized reseller by clicking on the correct link in the chart above. Note: we reserve the right to adjust your plan period if you select the incorrect renewal link.

• By Telephone using a credit card (US/Canada): please call (360) 683-9888 or toll-free (866) 882-3389 (US/Canada only) during our office hours of 8am-4pm Monday through Friday (Pacific Time GMT-8) except US holidays. We accept Visa/Mastercard/American Express/Discover.

• Purchase orders are accepted (US/Canada). Please see this page for information about purchase orders. Please include your CDKEY/Serial number and your current email address on the purchase order. You can find it by starting NetScanTools Pro and going to Program Info, then selecting About NetScanTools Pro.

Terms and Conditions

• You must register to activate the Maintenance Plan.
• One year (365 days) plan term commences from the date of purchase. For CDROM purchases made through resellers who stock our product, the date of registration or date of delivery is used, whichever is earlier. For users who obtained the software from a class, the date of the class is used. For multiple license purchases, the date of purchase is used for all copies.
• If you legally transfer the software to a third party, you relinquish all rights to the maintenance plan. You must notify us so that the third party can have their plan activated properly.
• If you are found in violation of the end user license agreement (EULA), your maintenance plan rights are terminated.
• We reserve the right to alter these terms and conditions at any time.
• Not applicable to any version earlier than v10.

FAQs

Does NetScanTools Pro 10 stop working at the end of the one year Maintenance Plan?

No, you can continue to use the program without restriction beyond the expiration of the Maintenance Plan. If you choose not to renew, you will not have access to updated whois, IP to country, ethernet device or Services databases or updated features.

How will I be reminded to renew my Maintenance Plan?

One of the items we send back to you as part of the registration email is the encoded expiration date. NetScanTools Pro 10 uses this number to remind you to renew starting 21 days prior to your expiration date. You can turn off the reminder on the Tools/Set Preferences window.

How do I turn off the maintenance plan reminder message in NetScanTools Pro 10?

You can turn off the reminder on the Tools/Set Preferences window.

How much will the Maintenance Plan renewal cost?

Please see the Renewal Fee Chart above.

Can I renew online?

Yes, please see the Renewal Fee Chart above.

Can I renew by phone or purchase order?

Yes, please call (360) 683-9888 or toll-free (866) 882-3389 (US/Canada only) during our office hours of 8am-4pm Monday through Friday (Pacific Time GMT-8) except US holidays. We accept Visa/Mastercard/American Express/Discover. European Union EU members may also contact Extralan in UK.