Background
A new or upgrade license purchase of NetScanTools Pro 11 includes one year software maintenance in the purchase price**. You must register to gain access to the benefits of the maintenance plan. Your maintenance plan begins on the date you receive the software. There were seven (7) releases in 2009, six (6) releases in 2008, six (6) releases in 2007 and five (5) releases in 2006 -- these releases were available to persons with an active 10.x maintenance plan.

What you get as part of the Maintenance Plan

• All releases, both major and minor, by download from our site during the one year term. You are responsible to check to see if an upgrade is available by going to Online/Check for New Version from within the program. The program has the ability to remind you to check for a new version. You may choose to 'opt-in' to a email release notification list that we maintain when you register.
• Technical Support by phone or email during our business hours. Support request form is here.
• A download of the current version is available from our secure site which can be accessed from within the program. (Installed Version purchasers only - USB Version is an upgrade patch)
• A downloaded replacement of the Installed Version installation file in the event you did not make a backup of the original. This is limited to one replacement per duration of the plan. We encourage backups of the installation file.
• USB Version: assistance in transferring the software from the original USB drive to a replacement drive if necessary.

Pricing

• Initial Cost: Included with purchase cost of version 11.x.
• Renewal Cost: see chart below and 'How to Renew' after the chart.

  Do you own both an installed and USB version? Please see the Special Circumstances Chart below this chart.

  Renewing multiple licenses? Contact us for a quote.

  How to find your Current Plan Expiration Date: You can check your expiration date on our server by going to the NetScanTools Pro Online left panel group, then clicking on the Check for New Version. Input your registration number in the web page form and retrieve your expiration date from our records. Note: the expiration date in your program is kept locally and depends on you to update it when you renew.

  Renewal Fee Chart
  Pricing is shown in this chart. The 'X days late' below is based on your current plan expiration date.

  If you are unsure which link below to select, please contact us for more information by email or by phone at (360) 683-9888.

  Renewal Type and Period (installed version or USB version)	Price	Online From Our Reseller	Order Direct From Us
  Normal one (1) year renewal	$75		Phone, fax, purchase order or mail.
  Normal two (2) year renewal	$135		Phone, fax, purchase order or mail.
  over 30 days late one (1) year renewal	$100		Phone, fax, purchase order or mail.
  over 180 days (6 months) late - Upgrade	$179		Phone, fax, purchase order or mail.

  Special Circumstances - USB Version together with Installed Version. If you own both an Installed Version and a USB Version that expire on the same date AND you are the registered user of both, your NORMAL renewal cost for both plans is discounted - you may use the chart below.

  If your plans expire on different dates and you want them to expire on the same date, we can prorate so that they expire simultaneously. Please contact us for more information by email or by phone at (360) 683-9888.
   

  Renewal Type and Period (You have an installed version + USB version that expire on the same date)	Price	Online From Our Reseller	Order Direct From Us
  Normal one (1) year renewal	$100		Phone, fax, purchase order or mail.
  Normal two (2) year renewal	$180		Phone, fax, purchase order or mail.

How To Renew Your Plan

• Renew online using a credit card through our authorized reseller by clicking on the correct reseller link in the Renewal Fee Chart above.

• By Telephone using a credit card (US/Canada): please call (360) 683-9888 during our office hours of 8am-4pm Monday through Friday (Pacific Time GMT-8) except US holidays. We accept Visa/Mastercard/American Express/Discover.

• Purchase Orders (US/Canada only). Please see this page for information about purchase orders. Please include your CDKEY/Serial number and your current email address on the purchase order. You can find it by starting NetScanTools Pro and going to Program Info, then selecting About NetScanTools Pro.

• European Union (EU) members may also contact Extralan in UK for renewal or order online using the links in the chart.

Terms and Conditions

• By installing or using the software and accepting the EULA, you accept the terms and conditions of the accompanying maintenance plan.
• You must register to activate the Maintenance Plan.
• One year (365 days) plan term commences from the date of purchase whether you register or not. For users who obtained the software from a class or seminar, the date of the class or seminar is used. For multiple license purchases, the date of purchase is used for all copies. For CDROM purchases made through resellers who stock our product, the date of registration or date of delivery is used, whichever is earlier.
• We are not responsible for the end-user's inability to download updates due to network congestion or end-user's network security issues or blocking by the end-user's network access provider. We will make every effort at providing an alternate download location if necessary.
• If you legally transfer the software to a third party, you relinquish all rights to the maintenance plan. You must notify us so that the third party can have their plan activated properly.
• If you are found in violation of the end user license agreement (EULA), your maintenance plan rights are terminated.
• We reserve the right to prorate plan duration if the wrong renewal option is purchased online.
• We reserve the right to alter these terms and conditions at any time.
• Not applicable to any version earlier than v10.

FAQs

Does NetScanTools Pro 10 or 11 stop working at the end of the one year Maintenance Plan?

No, you can continue to use the program without restriction beyond the expiration of the Maintenance Plan. If you choose not to renew, you will not have access to updated whois, IP to country, ethernet device or any new or updated tools.

How will I be reminded to renew my Maintenance Plan?

One of the items we send back to you as part of the registration email is the encoded expiration date. NetScanTools Pro 10/11 uses this number to remind you to renew starting 21 days prior to your expiration date. You can turn off the reminder on the Tools/Set Preferences window.

How do I turn off the maintenance plan reminder message in NetScanTools Pro 10/11?

You can turn off the reminder on the Tools/Set Preferences window.

How much will the Maintenance Plan renewal cost?

Please see the Renewal Fee Chart above.

Can I renew online?

Yes, please see the Renewal Fee Chart above to renew online through our reseller.

Can I renew by phone or purchase order?

Yes, please call +1 (360) 683-9888 during our office hours of 8am-4pm Monday through Friday (Pacific Time GMT-8) except US holidays. We accept Visa/Mastercard/American Express/Discover. European Union EU members may also contact Extralan in UK.