Return and Exchange Policy
Unlocked Trial Software (Managed Switch Port
Mapping Tool, ipPulse, Lineage Manager for Dogs):
Since this type software was first used on a trial basis, then purchased
and unlocked, we do not issue refunds on downloaded/unlocked software.
Downloaded Electronic Software Delivery (ESD) Software
If it has been downloaded, we assume it has been installed whether
or not it has been registered. We do not issue refunds on Downloaded
ESD Software unless it has never been downloaded. If it has not
been downloaded, you have thirty days from the date of purchase
to request a refund.
Packaged software (NetScanTools Pro, ipPulse, Lineage Manager
Please note: Promptly return the unopened disk package and the accompanying
items (including written materials and binders or other containers)
within thirty (30) days for a refund, less the shipping and handling
charges. Defective merchandise may be exchanged for the same item.
Returns are subject to a 10% restocking fee. If you obtained the
software through a reseller, dealer, or distributor, consult them
for their return policy.
All returned product(s) must be accompanied by a Return Merchandise
Authorization (RMA) number. We do not accept returns without an
RMA. To obtain an RMA, send email to sales [at symbol] netscantools.com
or call us at (360) 683-9888.
Once you have an RMA, ship the product back to us. You'll need to
cover the cost of shipping, unless given alternative instruction
from our Customer Service Department. Please use a shipping company
that can track packages. We are not responsible for lost or stolen
Once your return has been received and processed, we will credit
your account or ship you a new copy of your software.
If you have any questions about returning your merchandise, please
send email to sales [at symbol] netscantools.com, or call us at
Thank you for your interest in Northwest Performance Software, Inc.
software products. We value our customers.
If you need further information or have any questions about returning
your merchandise, please contact us.
Pricing information is here.