Please use these other forms for specific questions.

Submit your question to tech support using the form below.


Email Address:

Version Number: (11.85, 10.55, 9.4 etc)

Serial Number (Program Info/About NetScanTools Pro window)
You must provide a valid serial number to get support.

What operating system are you running NetScanTools Pro on?
When using NetScanTools Pro on...
Windows 7: Your NetScanTools Pro version must be 10.81 or newer.
Windows Vista/2008 Server: Your NetScanTools Pro version must be 10.42 or newer.
(Windows 95/98/ME/NT4/2000/XP/2003 are not supported)

Operating system login account privileges (administrator, power user, etc):

Please Enter Your Support Message (Please be as descriptive as possible, include all steps you went through to see the problem. If a bug is reproducible, please provide all setup settings as applicable and anything else that would help us reproduce the problem--remember: we cannot fix what we cannot duplicate on our machines.). Do not put links or URLs in your message below.
256 character limit

We will email you a response within one business day of your submission. If you DO NOT receive a response from us soon, please check your SPAM quarantine folder for email from, or We return phone calls from USA and Canada only - if you need to speak with us, please call during our office hours.

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Office Hours and Time Zone Information

Our office hours are 8 am to 5 pm PST (UTC-8) Monday through Friday (except holidays)