Return and Exchange Policy
Unlocked Trial Software - Managed Switch Port Mapping
Tool, ipPulse, SSL Certificate Scanner, Lineage Manager for
Since this type software was first used on a trial basis for
a number of days, then purchased and unlocked, we do not
issue refunds on downloaded/unlocked trial software.
Downloaded Electronic Software Delivery (ESD) Software -
If NetScanTools Pro has not been registered, you have thirty days from the
date of purchase to request a refund. A 15% return
processing fee will apply.
NetScanTools Pro Maintenance Plan Renewals
All requests for refunds must be done within 30 days of
renewal purchase and you must not have downloaded a new full
install during those 30 days.
Packaged SoftwareWe no longer provide packaged
software, but in the event you do receive it that way, this
Please note: Promptly return the
unopened disk package and the accompanying items (including
written materials and binders or other containers) within
thirty (30) days for a refund, less the shipping and
handling charges. Defective merchandise may be exchanged for
the same item. Returns are subject to a 15% restocking fee.
If you obtained the software through a reseller, dealer, or
distributor, consult them for their return policy. All
returned product(s) must be accompanied by a Return
Merchandise Authorization (RMA) number. We do not accept
returns without an RMA. To obtain an RMA, send email to
sales [at symbol] netscantools.com or call us at (360)
683-9888. Once you have an RMA, ship the product back to us.
You'll need to cover the cost of shipping, unless given
alternative instruction from our Customer Service
Department. Please use a shipping company that can track
packages. We are not responsible for lost or stolen
merchandise. Once your return has been received and
processed, we will credit your account or ship you a new
copy of your software. If you have any questions about
returning your merchandise, please send email to sales [at
symbol] netscantools.com, or call us at (360) 683-9888.
Questions?Please contact us.