Does NetScanTools Pro
stop working at the end of the one year Maintenance Plan?
No, you can continue to use the program
without restriction beyond the expiration of the Maintenance
Plan. Please be aware that if you choose not to renew, you will not have
access to updated whois, IP to country, ethernet device
or any new or updated tools.
How will I be reminded
to renew my Maintenance Plan?
One of the items we send back to you
as part of the registration email is the encoded expiration
date. NetScanTools Pro 11 uses this number to remind
you to renew starting 21 days prior to your expiration
date. You can turn off the reminder on the Program
We also send courtesy emails to the registered email address one month ahead of time.
How do I turn off the maintenance plan reminder message in NetScanTools Pro v11?
You can turn off the reminder on the
left panel Program Info/Preferences window.
How much will the Maintenance Plan renewal cost?
It varies with the term and whether or not you are renewing on time.
Can I renew online?
Yes, please see the Renew Now section below to renew online through our reseller
FastSpring or Paypal.
I am located in the European Union (EU) - can I use the Paypal renewal option?
Yes, but only if you are a business. We require your VAT number and you must agree to
pay VAT using the Reverse Charge method or equivalent.
If you are an individual without a VAT number, no - please use FastSpring and
you will be charged VAT.
Can I renew by phone or purchase order?
Yes, please call +1 (360) 683-9888
during our office hours of 8am-4pm Monday through Friday
(Pacific Time GMT-8) except US holidays. We accept Visa/Mastercard/American
Does the Maintenance Plan also cover the Managed Switch Port Mapping Tool?
No, they are independent applications. It only covers NetScanTools Pro.