NetScanTools Pro 11 Support
Moving the software

Problem: you need to move the software from one computer to another - Version 11 only. Earlier versions not supported.

Solutions:

You have an installer from a backup.
1. Use the last installer that you received (we did ask you to back it up and we hope you did!) along with your serial number to install on the new computer.
2. Register the software then uninstall from the old computer.
3. If you have an active Maintenance Plan, click on Help menu/Check for New Version, then download and install the latest version. Save the installer in a safe place.

You do not have an installer and you do have an active maintenance plan:
1. On the old computer, click on Help menu, then on Check for New Version. If you already uninstalled it from the old computer, contact support by email with your serial number and ask for a new download.
2. Click on a download link in the body of the embedded window, your default web browser will open. Enter your login credentials. They are shown below the Stop/Refresh/Print buttons in NetScanTools Pro. Save the installer and please back it up. Especially if you do not intend to renew your maintenance.
3. Install on the new computer with your serial number.
4. Register the software then uninstall from the old computer.

You do not have an installer and your active maintenance plan has expired:
1. Contact support by email with your serial number.
2. We may be able to send you the software version available when your plan expired. Remember, backing up the installer is a good thing.
3. You will have to install and register the old software version.