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- Last Review: August 24, 2015

Home > Support > NetScanTools Pro Support Main Page

NetScanTools Pro Support

Hot Topics

NetScanTools Pro 9 through 11: Windows 10 is supported by WinPcap and npcap (from nmap.org)

NetScanTools Pro 11.00: On first startup, after defining a new Results Database Directory, you see: "Failed to create empty document." - this unhelpful Windows MFC startup message most often appears on Windows Server 2008 or 2003, but may appear on other versions of Windows. The message has absolutely nothing to do with the problem. Problem fixed in 11.01.
Solution: You are running the program on a computer with color depth of 16 or less bits. Please change it to 32 bit color depth (right click on desktop/properties/settings). The reason it appears more on the Server operating systems is they are typically installed with 16 bit color resolution. We have identified the cause and it will be corrected in the next release so that you can use it on 16 or even 8 bit color depths.

NetScanTools Pro 11.00: On first startup, after defining a database, you see: "SQLITE_CANTOPEN[14]: unable to open database file." - this message means that the directory you selected either does not exist or you do not have sufficient privileges to create a read/write database file in that location. Problem fixed in 11.01.
Solution: Use 'Documents' or 'My Documents' as the location for your database file. Be sure to use an existing directory.

Reminder: when using NetScanTools Pro on...
Windows 7: Your NetScanTools Pro version must be 10.81 or newer.
Windows Vista/2008 Server: Your NetScanTools Pro version must be 10.42 or newer.

Side by Side (SxS) DLL Linkage Problem: "C:\Program Files\nwps\NetScanTools Pro\NSTPRO.exe This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem." - this message from Windows XP was from a NetScanTools Pro v10.93 installation with the latest 8.0.50727.4053 SxS DLLs installed on the machine. We determined the cause to be in the manifest of some of our EXEs and DLLs - the manifest had both 4053 and 8.0.50727.762 linkage listed causing the operating system to get confused. This only affected one user that we know of, but it could easily affect more in the future. The solution was to recompile all portions of the EXEs and DLLs including our customized imported libraries so that 762 linkage disappeared. This only affects the installed version - it does NOT affect the USB Version.
Solution:
If you have installed version 10.93, please move to 10.94 or later soon. Use Help/Check for New Version, then login and download the updated version. There are no functional changes to this new release.

Problem: You have NetScanTools Pro version 10 and you are getting a reminder about your maintenance plan expiring every time you start the program.
Solution: You can turn it off by going to Tools/Set Preferences and unchecking the Enable Maint Expire Check.

Contact Support

Use this form to contact us about NetScanTools Pro.

General Support Issues

Please go to this page to read about common support issues for several versions of NetScanTools Pro including v10.

NetScanTools Pro Updates

NetScanTools Pro 10.x/11.x
In either Welcome or Online left panel group, click on the Check for New Version icon - in later versions, you can select the menu item Help/Check for New Version. If your maintenance plan is current and active, please login using the credentials shown on the Check for New Version control window in the program. Maintenance Plan renewal information is here.

NetScanTools Pro 2004 (v9)
In either Welcome or Online left panel group, click on the Check for New Version icon. You can also press the Check for Service Pack button on the Program Info/About NetScanTools Pro window. Follow the on-screen instructions to download the service pack. The current version is 9.4 dated June 14, 2005.

NetScanTools Pro 2003 (v8)
In NetScanTools Pro, click on the About tab, then press the Check for Service Pack button on the About tab. Follow the on-screen instructions to download the service pack. The current version is NetScanTools Pro 2003 Service Pack 4 (v8.4) is dated May 25, 2004.

NetScanTools Pro 2002 (v6/v7)
Please click here for service packs and support for NetScanTools Pro 2002.

NetScanTools Pro 2001 (v4/v5)
Please click here for service packs and support for NetScanTools Pro 2001.

NetScanTools Pro 2000 (v1/v2/v3)
Please click here for service packs and support for NetScanTools Pro 2000.
 

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Register your NetScanTools Pro 2000-2004 purchase here.

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'NetScanTools Pro', 'NetScanTools Standard', 'NetScanTools LE', 'NetScan', 'ipPulse', 'Northwest Performance Software' and 'NetScanTools.com'
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