- Last Review:
June 17, 2012
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NetScanTools Pro 9 through 11: How
to install on Windows 8 Consumer Preview - if you run the
installer normally, you will see an error when the WinPcap 4.1.2
installer is run. The current WinPcap installer does not support
Windows 8.
Solution:
Locate the NetScanTools Pro installer, right click on it and
select 'Troubleshoot compatibility' from the popup menu. It will
take a few seconds to think about it, then click on 'Try
recommended settings' - it should show Windows Compatibility
Mode of Windows XP (service pack 3). Now click on 'Test the
program...' the NetScanTools Pro installer will start and follow
the directions. When our installer is mostly complete, it starts
the WinPcap installer. At this point you may see a message 'This
program has compatibility issues', if you do, select 'Run the
program without getting help'. WinPcap should install. When it
is done, complete the NetScanTools Pro installer, then click on
the Cancel button instead of the the Next button back on the
Program Compatibility Troubleshooter. That should do it.
NetScanTools Pro 11.00:
On first startup, after defining a new Results Database
Directory, you see: "Failed to create empty document." -
this unhelpful Windows MFC startup message most often appears on
Windows Server 2008 or 2003, but may appear on other versions of
Windows. The message has absolutely nothing to do with the
problem. Problem fixed in 11.01.
Solution:
You are running the program on a computer with color depth of 16
or less bits. Please change it to 32 bit color depth (right
click on desktop/properties/settings). The reason it appears
more on the Server operating systems is they are typically
installed with 16 bit color resolution. We have identified the
cause and it will be corrected in the next release so that you
can use it on 16 or even 8 bit color depths.
NetScanTools Pro 11.00:
On first startup, after defining a database, you see:
"SQLITE_CANTOPEN[14]: unable to open database file."
- this message means that the directory you selected either does
not exist or you do not have sufficient privileges to create a
read/write database file in that location.
Problem fixed in 11.01.
Solution:
Use 'Documents' or 'My Documents' as the location for your
database file. Be sure to use an existing directory.
Reminder: when
using NetScanTools Pro on...
Windows 7:
Your NetScanTools Pro version must be 10.81
or newer.
Windows Vista/2008 Server:
Your NetScanTools Pro version must be 10.42
or newer.
Side by
Side (SxS) DLL Linkage Problem:
"C:\Program Files\nwps\NetScanTools Pro\NSTPRO.exe This
application has failed to start because the application
configuration is incorrect. Reinstalling the application may fix
the problem." - this message from Windows XP was from a
NetScanTools Pro v10.93 installation with the latest
8.0.50727.4053 SxS DLLs installed on the machine. We determined
the cause to be in the manifest of some of our EXEs and DLLs -
the manifest had both 4053 and 8.0.50727.762 linkage listed
causing the operating system to get confused. This only affected
one user that we know of, but it could easily affect more in the
future. The solution was to recompile all portions of the EXEs
and DLLs including our customized imported libraries so that 762
linkage disappeared. This only affects the installed version -
it does NOT affect the USB Version.
Solution:
If you have installed version 10.93, please move to 10.94 or
later
soon. Use Help/Check for New Version, then login and download
the updated version. There are no functional changes to this new
release.
Problem: You have NetScanTools Pro version 10 and you are getting
a reminder about your maintenance plan expiring every time you start
the program.
Solution: You can turn it off by going to Tools/Set Preferences
and unchecking the Enable Maint Expire Check.
Contact Support
Use this form to contact us
about NetScanTools Pro.General Support Issues
Please go to this page
to read about common support issues for several versions of NetScanTools
Pro including v10.
NetScanTools Pro Updates
NetScanTools Pro 10.x/11.x
In either Welcome or Online left panel group, click on the Check
for New Version icon - in later versions, you can select the
menu item Help/Check for New Version. If your maintenance plan is current and active,
please login using the credentials shown on the Check for New Version
control window in the program.
Maintenance Plan renewal
information is here.
NetScanTools Pro 2004 (v9)
In either Welcome or Online left panel group, click on the Check
for New Version icon. You can also press the Check for Service Pack
button on the Program Info/About NetScanTools Pro window. Follow
the on-screen instructions to download the service pack. The current
version is 9.4 dated June 14, 2005.
NetScanTools Pro 2003 (v8)
In NetScanTools Pro, click on the About tab, then press the Check
for Service Pack button on the About tab. Follow the on-screen instructions
to download the service pack. The current version is NetScanTools
Pro 2003 Service Pack 4 (v8.4) is dated May 25, 2004.
NetScanTools Pro 2002 (v6/v7)
Please click here for service packs
and support for NetScanTools Pro 2002.
NetScanTools Pro 2001 (v4/v5)
Please click here for service packs
and support for NetScanTools Pro 2001.
NetScanTools Pro 2000 (v1/v2/v3)
Please click here for service packs
and support for NetScanTools Pro 2000.
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