Side by Side (SxS) DLL Linkage Problem: "C:\Program Files\nwps\NetScanTools Pro\NSTPRO.exe This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem." - this message from Windows XP was from a NetScanTools Pro v10.93 installation with the latest 8.0.50727.4053 SxS DLLs installed on the machine. We determined the cause to be in the manifest of some of our EXEs and DLLs - the manifest had both 4053 and 8.0.50727.762 linkage listed causing the operating system to get confused. This only affected one user that we know of, but it could easily affect more in the future. The solution was to recompile all portions of the EXEs and DLLs including our customized imported libraries so that 762 linkage disappeared. This only affects the installed version - it does NOT affect the USB Version.

Solution: If you have installed version 10.93, please move to 10.94 or later soon. Use Help/Check for New Version, then login and download the updated version. There are no functional changes to this new release.

Windows 7: Do not use versions older than v10.80 on Windows 7.

Windows VISTA: Do not use versions older than v10.42 on Windows Vista or 2008 Server.

Blog: Full of helpful tips and information about NetScanTools Pro and our other programs. Please click here to visit the blog.

Problem: You have NetScanTools Pro version 10 and you are getting a reminder about your maintenance plan expiring every time you start the program.
Solution: You can turn it off by going to Tools/Set Preferences and unchecking the Enable Maint Expire Check.

Contact Support
Use this form to contact us about NetScanTools Pro.

General Support Issues

Please go to this page to read about common support issues for several versions of NetScanTools Pro including v10.

NetScanTools Pro Update Patch Files

NetScanTools Pro 10.x
In either Welcome or Online left panel group, click on the Check for New Version icon. If your maintenance plan is current and active, please login using the credentials shown on the Check for New Version control window in the program. Maintenance Plan renewal information is here.

NetScanTools Pro 2004 (v9)
In either Welcome or Online left panel group, click on the Check for New Version icon. You can also press the Check for Service Pack button on the Program Info/About NetScanTools Pro window. Follow the on-screen instructions to download the service pack. The current version is 9.4 dated June 14, 2005.

NetScanTools Pro 2003 (v8)
In NetScanTools Pro, click on the About tab, then press the Check for Service Pack button on the About tab. Follow the on-screen instructions to download the service pack. The current version is NetScanTools Pro 2003 Service Pack 4 (v8.4) is dated May 25, 2004.

NetScanTools Pro 2002 (v6/v7)
Please click here for service packs and support for NetScanTools Pro 2002.

NetScanTools Pro 2001 (v4/v5)
Please click here for service packs and support for NetScanTools Pro 2001.

NetScanTools Pro 2000 (v1/v2/v3)
Please click here for service packs and support for NetScanTools Pro 2000.