Windows VISTA: There is a discussion of the current compatibility issues between NetScanTools Pro and Windows Vista on this page. Do not use any version of NetScanTools Pro earlier than 10.41 on Windows Vista.

Problem: You have NetScanTools Pro version 10 and you are getting a reminder about your maintenance plan expiring every time you start the program.
Solution: You can turn it off by going to Tools/Set Preferences and unchecking the Enable Maint Expire Check.

Support Forum
Please visit the Support Forum on our corporate website nwpsw.com.

Contact Support
Use this form to contact us about NetScanTools Pro.

General Support Issues

Please go to this page to read about common support issues for several versions of NetScanTools Pro including v10.

NetScanTools Pro Update Patch Files

NetScanTools Pro 10.x
In either Welcome or Online left panel group, click on the Check for New Version icon. If your maintenance plan is current and active, please login using the credentials shown on the Check for New Version control window in the program. Maintenance Plan renewal information is here.

NetScanTools Pro 2004 (v9)
In either Welcome or Online left panel group, click on the Check for New Version icon. You can also press the Check for Service Pack button on the Program Info/About NetScanTools Pro window. Follow the on-screen instructions to download the service pack. The current version is 9.4 dated June 14, 2005.

NetScanTools Pro 2003 (v8)
In NetScanTools Pro, click on the About tab, then press the Check for Service Pack button on the About tab. Follow the on-screen instructions to download the service pack. The current version is NetScanTools Pro 2003 Service Pack 4 (v8.4) is dated May 25, 2004.

NetScanTools Pro 2002 (v6/v7)
Please click here for service packs and support for NetScanTools Pro 2002.

NetScanTools Pro 2001 (v4/v5)
Please click here for service packs and support for NetScanTools Pro 2001.

NetScanTools Pro 2000 (v1/v2/v3)
Please click here for service packs and support for NetScanTools Pro 2000.